Frequently Asked Questions
Answers about booking, paying, airport transfers and rates at Flexride.
Do I know the price before the ride?
Yes. For the airport and frequently requested rides, we work with fixed prices; for other rides you get a fair estimate in advance. The price you see is the price you pay.
What if my flight is delayed?
No problem. You provide your flight number when booking and we track your flight. In case of delay, the driver automatically adjusts the pickup time, without extra costs for waiting within the agreed margin.
Do I need to book in advance?
For the airport and busy times we recommend a reservation, so your driver is guaranteed to be available. For a ride right away, just call us; we will do our best to pick you up quickly.
How can I pay?
You can pay with Bancontact, card or cash on board, with no surcharge for card payments. Companies can receive an invoice.
How many people and luggage can I bring?
Please indicate the number of passengers and suitcases when booking. This allows us to send the right vehicle, from a regular car to a spacious van for large groups or lots of luggage.
Do you provide a child seat?
Yes, on request. Check the box during booking or mention it when you call, and we will provide a suitable seat.
Can I cancel for free?
You can cancel your ride free of charge up to a few hours before the pickup time. Just let us know by phone or WhatsApp.
Which area do you serve?
We drive in Hasselt and the wider area, and provide transfers to all Belgian airports and neighboring airports such as Eindhoven and Schiphol. Not sure about your address? Feel free to ask when booking.